Complaints
Version 2.0.0 · Effective 2026-08-18
Last updated: 2026-08-18
This channel is for complaints, including photo-proof disputes. It is separate from ordinary product questions. Version 2.0.0.
How it works
Submit the form. You get a unique case ID and a received status. We follow up at the email you provide when we can.
Billing refunds for Apple purchases still go through Apple.
Document history
- 2.0.0 (2026-08-18): Aligned with the current app and servers. Named processors. UAE governing law. Subscriptions, account deletion, complaints, and photo/AI behaviour as implemented.
- 1.0.0 (2026-08-15): First public Privacy Policy and Terms.